Very Bad News! DHL are Stealing Shipments

[antiquesghaith]

I just want to warn all of the members of this forum as well as all Ebay members. Do not accept shipping with DHL from your seller... Dhl employees in Heathrow Hub as well as Bahrain hub ( most employees in this hub are indians ) are stealing the contents of packages and delivering them empty to the USA buyers... Some other shipments stop in Bahrain and never show up ( The lousy DHL traces the shipment for you for three days after it never moves and reports it missing. DHL Amman knows that the packages contain Iraqi money but I was shocked that they have never told DHL USA ... so whenever a USA customer reports a problem with his package the USA DHL tells him that they do not compensate for Iraqi money and that it is not allowed to send money with DHL... DHL Amman renegaded on all its promises and said the maximum they could compensate is $100!... PLZ watch out!~

Ask your shipping seller to ship with USPS this week until Fedex gets the approval of Dubai Fedex Ramp for movement of new Iraqi money ... this will happen by Monday. For the time being... USPS is great and at least they are not thieves!

[Blake]

I had a feeling something like this was happening after Gmelceroy' complaints.

[SeattleDinaraholicv2.0]

Good to know, thanks for the headsup, antiquesghaith.


Blake, love Brand New, awesome awesome awesome song in your sig :happy64:

[Iraqi Al Yahud]

That is why I go with COD. No risk, higher premium, but I know if the FEDEX is lost, I dont loose.

[Blake]

Blake, love Brand New, awesome awesome awesome song in your sig :happy64:I was hoping someone would recognize or ask about it. ;)

[SouthernPrince]

SO, we shouldn't buy from amer?

[Iraqi Al Yahud]

I just play it safe. I would rather pay a little extra and not worry about getting ripped off. If you are happy with the service you use, continue.

[RogerL]

The person I've gotten my last three shipments from uses TNT as his shipping company. TNT routes through Heathrow and ends up in JFK as its first entry point in the US. Since TNT doesn't exist in the US, DHL takes over from TNT though you can still track it all the way to your house using TNT's tracker page. This avoids DHL in Europe and the Middle East.

[antiquesghaith]

The person I've gotten my last three shipments from uses TNT as his shipping company. TNT routes through Heathrow and ends up in JFK as its first entry point in the US. Since TNT doesn't exist in the US, DHL takes over from TNT though you can still track it all the way to your house using TNT's tracker page. This avoids DHL in Europe and the Middle East.

TNT Amman does not ship dinar... If they know here, they will stop your merchant immediately..

[Dinars2Dollars]

I ordered through Amer for a family member this weekend who insisted on using a credit card, and I received USPS shipping reference numbers on my confirmation. Looks like Amer is up to speed on the DHL trouble.

[Iraqi Al Yahud]

Let's face it peeps, with the millions we will be making soon, does it matter if you save a few bucks in buying our dinars?
Better to play it safe and pay when the dinars arrive. No credit card info, no sending checks ahead.

[antiquesghaith]

Let's face it peeps, with the millions we will be making soon, does it matter if you save a few bucks in buying our dinars?
Better to play it safe and pay when the dinars arrive. No credit card info, no sending checks ahead.


Is it proper time for you to advertise here Man!

[Iraqi Al Yahud]

that's been my source thus far. I sleep better knowing my dinars arent going to be lining the pockets of foreign airport workers. Plus I'm suspicious of giving out credit card info or sending checks ahead. If Amer could go with a COD option I would have no problem ordering from him. So I propose Amer allow COD, with a cost. Why not?

[Amer]

Hey everyone...

Don't panic. It's YASP (Yet Another Shipping Problem).. Theft this time, which we already solved by stopping the dealing with DHL and switching to USPS.
All customers that placed orders between 24/25 August till now have been emailed the new USPS tracking information.

Yahud, CODs do not exist in Jordan, so it's not a choice.

The usual headaches. We are working now on a permanent solution for this waste of time & money with the Jordanian shipping companies. I'll let you know the solution as soon as we plan/study all of its aspects.

Stay calm... :)

Take care,
Amer

[Iraqi Al Yahud]

Thanks Amer,
So I take it my $ would be safe.
El Yahud

[Jeffrey]

Thanks Amer,
So I take it my $ would be safe.
El Yahud

Yahud.....is that a pic of one of those Hueseain boys on your avator? If it is ....its just disturbing! :(

[Iraqi Al Yahud]

yeah, it's Oday Hussein :drunk:

[anaz]

Please excuse my question if it has been answered somewhere else. How will you be shipping from now on?

[anaz]

I must have submitted my question as Amer was answering it! Thank you for the information!

[Mike101]

I put up a post almost a month ago warning people to avoid DHL.
When people replied that DHL were fine with shipping money I even went to the trouble of going to my local DHL office and taking a picture of the sign saying sending cash is prohibited!!
I genuinly hope no one looses any money, when I thought my order had went AWOL it was not a very nice position to be in.
When purchasing from a good reputable seller like Antiguesghaith or Amer you really are being looked after though, it would be unfair on them to expect it, but have they left any one out of pocket yet? No, they have always came good even at theie own expense. (Ghaith did for me, he is also very cunning in they way he sends his packages).

[Psycho for Dinar]

No DHL? No problem! DHL returned my package to Amer and I just received my new USPS number with the tracker information. Once again, thank you Amer for the tremendous service!!! :happy64:

[Jeffrey]

isn't Raghad Hussein cute?, and she is now single :lmao:

Yeah....she is single, thats for sure. I wasn't really complaining....but knowing what a monster he was....and that he's dead....was just kind of creepy looking at him.

Thanks :wave:

[QQQ]

Does anyone know how long USPS takes? is it as fast as DHL or UPS when they were shipping?

[Psycho for Dinar]

As I recall, it is VERY comparable to DHL. Maybe within a day.......if I remember right!

[highrollr19]

It is a problem... it was my package that got stolen!!!!!!!!!!!!!!!! I have been working with Ghaith for a while now, and just recently got this one stolen in London!!! DHL is "looking for it"!!! How do you not know where it is? I asked them that... and all they could tell me was that they have no idea where it is! I'll tell you where... home with some stupid worked that needs to be fired! Ghaith and I both are working to resolve the issue, and one of us will let you know the final result!

[RET]

Does anyone know how long USPS takes? is it as fast as DHL or UPS when they were shipping?

Back when FedEx had their issues, my package was sent USPS and it took almost 10 days, where the other shipping companies took only 4.

[highrollr19]

yeah... USPS is very slow! I had one package that way and it did take about 2 weeks. Plus, they just left the mail in my mailbox! I'd rather sign for it than have it left behind!

[RET]

any offers of marriage for Raghad Hussein? Amer? I know you're Christian but....

OK, OK. I'm drawing the line here. Amer has much better taste than that! Right, Amer?!? ;)

[RET]

yeah... USPS is very slow! I had one package that way and it did take about 2 weeks. Plus, they just left the mail in my mailbox! I'd rather sign for it than have it left behind!

I had to sign for mine (USPS . . . well all of mine,actually- DHL, FedEx). Amer had it labeled that way. I appreciated that.

[Dinar Bull]

When you import from overseas you assume all of the risks that your package may be seized by customs, stolen by theives etc. and you have very little recourse because as any shipping compny will tell you-they do not accept currency as a shippable item. Therefore you cannot insure it as such- because they will refuse to carry it.On the other hand, if they "lose" it- you're up the creek without a paddle. They will just give the song and dance about how they are trying to find it etc.....but in the meantime ..you get squat and have claim to squat.
So consider a US dealer even if it is a lttle more in cost, they bear that brunt for you.

[Dinars2Dollars]

So consider a US dealer even if it is a lttle more in cost, they bear that brunt for you.

I disagree. Ghaith and Amer have been very reputable; have righted many wrongs at their expense; and to this point have the best pricing. Unless this changes, price is the determining factor, because they have earned our trust - even from far away Amman Jordan. If I find it cheaper in the US, only then I will change suppliers.

[Blake]

How about we all just let everyone make their own decisions? There's a valid argument here for each side and each person prioritizes their concerns about the purchase differently. :)

[Dinars2Dollars]

OK Dad. Thanks.

[Blake]

I was just trying to stave off an argument that has happened here before. Chill out.

[IraqiFreedom]

When you import from overseas you assume all of the risks that your package may be seized by customs, stolen by theives etc. and you have very little recourse because as any shipping compny will tell you-they do not accept currency as a shippable item. Therefore you cannot insure it as such- because they will refuse to carry it.On the other hand, if they "lose" it- you're up the creek without a paddle. They will just give the song and dance about how they are trying to find it etc.....but in the meantime ..you get squat and have claim to squat.
So consider a US dealer even if it is a lttle more in cost, they bear that brunt for you.
How does a US dealer bear the brunt for you? I assume that the US divisions of the carriers won't insure currency shipments anymore than their international arms?

I was just ready to put in another order to Amer, but I'm a bit unsure. Do we have any idea what percentage of packages are being stolen? Do we know how the thieves are identifying the packages? I assume that they must know prior to stealing or DHL would not be getting many packages through at all. Maybe they are tearing a hole in packages to peak or they have become familiar with the shippers addresses? :confused:

[Dinar Bull]

Nobody knows for sure there is always the risk you will lose all.

[Just_Sayin]

Gang -

I ordered 2 packages from Amer on Aug 19 & August 20. One arrived, the other seemed to get "stuck" in New York. I have communicated with Amer and DHL - working it from both angles. As of today, DHL still can't tell me if the package ever actually arrived in New York (they do "container scans" at airport ramps). Based on what I'm reading here, it looks like the second package may have gotten stolen.

I did, on faith in Amer, order another two packages from him this weekend. I still haven't gotten a tracking number yet for those orders. I assume that it's because Amer has been busy finding an alternative, and will get a USPS tracking number for me soon.

Amer has stayed in touch via email, and I believe (based on past posts) that he'll make good on my lost order one way or another. I have faith in his sincerity and abilities as a good businessman. Hang tight and give him a chance to make good. I'll keep you all posted as events unfold.

Just_Sayin...

[antiquesghaith]

Does anyone know how long USPS takes? is it as fast as DHL or UPS when they were shipping?

USPS only takes 3-5 days.... much safer thank DHL

[BRYAN]

Shame on them ...They were paid by their customers to deliver a safe and secure package ... but if they know what is inside ... are they just following some type of law to confiscate it ??? Or are they considered Theives ??? :rolleye03
What can the person do when they recieved a package that was opened & has missing items ???

[wildseed]

I just recieved my shipment via DHL from Amer. Very good quality currency. The package was already opened but all the Dinar were there. I will be clear what I mean by 'opened'. The DHL package was opened and the enveloped contents inside were opened but stuck back together. It is my guess that someone besides me now knows there were Dinar shipped to my address. This is very unusual as I have *never* had a package shipped that was already opened when it arrived. I have computer parts shipped to me often including some from overseas. I can only assume that the person who opened it got interrupted before they could steal the contents. This is complete speculation on my part.

I purchased from Amer for a few reasons:

1. To support this site which most will admit is a great source of information but more than that is a fantastic source of unmitigated specuation, shameless hope and anticipation.
2. Price.
3. Prior reference. There are many examples of Amer responding to posters and many examples of Amer coming through with the product. Amer strikes me as a consumate businessman from posts that I have read. I have every belief he will correct the shipping issues to the best of his ability. I will likely purchase from him again.

I am going to do some looking into the DHL problem. I now have personal ammuntion with an opened package being delivered to my door. This is absolutely unprofessional and unacceptable. I'm sure I will get the same 'party line' info everyone else is getting. If I find anything of substance I will post the information here.

-wildseed

[highrollr19]

I think they aren't being stolen... but are being seized instead by DHL, and that DHL is not in very good contact with their security offices. I got a phone call yesterday and a voicemanil from DHL that asked me if by any chance the package I was missing contained iraqi dinar. Considering that neither GHaith or myself have told them that (we told them dosuments) I think they have now found the package. How else would they know what was inside. Plus, it was siezed in London, not the middle east... so it's not like they have this problem there all the time.

Either Ghaith or myself will call them today to see what's up? Who knows...

[Sindino]

Well , I just received my second large order from Antiquesgaith. He had money wired in last Thurs. and I received order Wed. by USPS. 1st time was with DHL, second with USPS. The difference in delivery times was 1 day. To each his own, but this seller is tops in communication, price and obviously keeps up with shipping problems to try and eliminate them. Just my 2 cents

[antiquesghaith]

Well , I just received my second large order from Antiquesgaith. He had money wired in last Thurs. and I received order Wed. by USPS. 1st time was with DHL, second with USPS. The difference in delivery times was 1 day. To each his own, but this seller is tops in communication, price and obviously keeps up with shipping problems to try and eliminate them. Just my 2 cents

Thanks very much for your trust :)

[highrollr19]

Oh I agree. Ghaith has still been great to deal with, and is working with me to try and resolve this. It is just DHL now that is making things difficult. Hopefully things get resolved in a timely matter so I can make more orders.

[Amer]

Hi,

Just to keep you updated regarding the current status on the (27) stolen shipments via DHL.

To begin with, each and every shipment stolen will be replaced, but we need some time. What we are currently working on is that DHL is responsible for these shipments and must reimburse every client if we provide the required evidence - which is not a problem as you know -. What we don't know is if the shipper (us) or the clients are going to be reimbursed, that's why we need some time!

Please stay calm, and if you have a problem, email me or PM me and do not start a new thread, because by that you are not doing any good to anyone but causing me additional problems.

Thanks for your understanding and patience.

Best regards,
Amer Kawar

[chiacgomonroe]

my recent order from Amer came through to my address in the US on 8/20, safe, sound, and unopened.

Good luck to everyone impacted by these recent thefts - hopefully it will turn out to be only one employee, and they'll be able to track down the source of the problem.

[kelleyB]

Amer, for all those that just recently purchased from you, but AFTER the theft, are you sending the money still through DHL or have you found someone else? I think my mom ordered some last night. I am trying to give her a heads up, but want to know what to tell her first.


Thanks

[Dinars2Dollars]

Amer's actions have shown that he is committed to resolving this DHL issue. He has been available to me personally through email on three occasions during this recent shipping change, and given what has to be sudden chaos to his operation, I really appreciate his follow through. I have absolutely no concerns that all will turn out well. I have my USPS tracking numbers and I will post when they arrive.

[Just_Sayin]

Gang -

I promised previously on this thread that I would update you on how my lost order from Amer got resolved. Here's the details from that post:

http://www.investorsiraq.com/showpost.php?p=12478&postcount=37

Amer communicated well with me (via PM and email), and we finally got DHL to admit that the order was "lost". DHL faxed me a confirmation of that lost order, and I faxed it Amer. During this time, Amer was actively pestering DHL to get it resolved. Once Amer received the fax, he PM'd me and let me know he would send me a replacement order within 48 hours.

I know that some first-time dinar investors may feel wary about doing business with someone operating out of the country - I was very concerned about it myself. But Amer has proven to me that he has integrity, and is interested in treating his customers right. While I didn't get my order as fast as I would have liked, this was clearly not Amer's fault, and he has taken care of me in a responsible manner.

Some have pointed out that DHL had a policy of not accepting currency, and that perhaps Amer had shown careless judgement in using DHL and shipping his orders "under the radar". I checked into this, and found that while it was true that DHL does have a policy of not shipping currency (and reserves the right to stop a shipment in the middle and ship it back to the sender), Amer had indeed made arrangements with the Aman, Jordan DHL office to ship Iraqi dinars to the U.S. I got confirmation of this arrangement from the DHL representative who was investigating my stolen package. This was more proof to me that Amer was not operating a "fly-by-night" operation, and was running a business in a responsible way.

If anyone is reading this thread trying to decide whether they want to order from Amer, I highly recommend that you do. If you've read this whole forum, you know that Amer had 20+ shipments from DHL stolen all within a short period of time. He has dealt with my situation with integrity and honesty, and is in the process of sending me replacement dinars AT HIS EXPENSE and going after DHL afterward.

No matter who you decide to buy from, please have patience - I have learned that the expectations of speedy service and guaranteed consumer protections that we enjoy in the U.S. aren't as evident in some other parts of the world. But if you trust the person your doing business with, and have enough patience to let them serve you to the best of their ability, you are much more likely to have a good experience, even if there are bumps in the road along the way.

Hope that helps! :wave:

Just Sayin...

[toemaas]

Now that was an absolutely outstanding post "just_sayin" :D
I am also an extremely adament suporter of "Amer" :wave:
I have ordered from him several times... once with a problem, but nothing that he wasn't capable of handling. Amer is literally... an outstanding seller!!!

Thank You Amer
for being reputable :happy64: